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Email Mailbox Best Practices

Mailboxes are managed in the Gluo portal. Sign in or register there with the same email as your Motorical account to access your mailboxes.

Storage Management​

  • Monitor usage — Check storage usage in the Gluo portal regularly
  • Configure retention — Set appropriate retention policies based on your plan
  • Archive old emails — Download and archive emails you want to keep long-term

Performance Tips​

  • Use IMAP folders — Organize emails in folders for better performance
  • Limit sync range — Configure email client to sync recent emails only
  • Regular maintenance — Periodically clean up unnecessary emails

Certificate Best Practices (Encrypted Mailboxes)​

  • Backup certificates immediately — Store PKCS#12 files in a secure, offline location
  • Set expiration reminders — Certificate renewal is required before expiration
  • Test after renewal — Verify new certificates work with your email client
  • Keep old certificates — Previously encrypted emails need the old certificate for decryption
danger

Our zero-knowledge architecture means we cannot recover lost private keys. Certificate backup is your responsibility.

Security Recommendations​

  • Use strong, unique IMAP passwords
  • Enable TLS 1.2+ (enforced by Motorical)
  • Rotate IMAP credentials periodically
  • Monitor mailbox access logs for suspicious activity

Troubleshooting​

Cannot Connect to IMAP Server​

  1. Verify you are using IMAP credentials, not your Motorical or Gluo account password
  2. Check server: mail.motorical.com, port: 993, security: SSL/TLS
  3. Test with: openssl s_client -connect mail.motorical.com:993 -crlf

Emails Not Being Encrypted​

  1. Verify MX record points to mail.motorical.com
  2. Check domain is verified in your Motorical dashboard
  3. Ensure mailbox has a valid S/MIME certificate

Certificate Issues​

  1. Ensure certificate matches your domain/email address
  2. Check certificate expiration date
  3. Verify certificate chain is complete
  4. Regenerate certificate from the Gluo portal's mailbox settings if corrupted

Performance & Storage​

If experiencing slow performance:

  1. Reduce the number of emails in a single folder
  2. Configure your client to sync only recent messages
  3. Check your plan's storage quota in the Gluo portal