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Suppressions & Compliance

Enterprise-grade compliance and suppression management to protect your sender reputation and meet regulatory requirements.

Suppression Management​

Customer-Scoped Suppressions​

Isolated suppression lists per customer ensure compliance and prevent cross-contamination between tenants.

Automatic Unsubscribe Handling​

One-click unsubscribe with CAN-SPAM compliance. Unsubscribe links are automatically added to every marketing email.

Automated Bounce Import​

Hard bounces from delivery logs are automatically imported into suppressions to prevent future sends to invalid addresses.

API Reference​

List Suppressions​

GET /comm-api/api/suppressions?page=1&limit=50
X-Tenant-Id: your-tenant-uuid

Add a Suppression​

POST /comm-api/api/suppressions
Content-Type: application/json
X-Tenant-Id: your-tenant-uuid

{
  "email": "[email protected]",
  "reason": "unsubscribe"
}

Bulk Import Suppressions​

POST /comm-api/api/suppressions/bulk
Content-Type: application/json
X-Tenant-Id: your-tenant-uuid

{
  "emails": ["[email protected]", "[email protected]"]
}

Compliance Features​

StandardCoverage
CAN-SPAM ActAutomatic unsubscribe, physical address, opt-out honoring
GDPR Article 17Right to erasure with anonymization
GDPR Article 20Right to data portability (JSON/CSV export)
CCPAConsumer privacy rights
Audit LoggingFull audit trail of suppression changes
Cross-Customer IsolationTenant-scoped suppression lists

GDPR Data Controls​

Data Export (Article 20)​

Users can request their data via email. Exports include:

  • Contact data and custom fields
  • Campaign history
  • Tracking events
  • Suppression status

Delivered in both JSON (machine-readable) and CSV (user-friendly) formats.

Right to Erasure (Article 17)​

Delete contacts while preserving anonymized campaign statistics. This maintains aggregate analytics accuracy while fully removing personal data.

Communications Block API Headers​

All Communications Block API calls require the tenant header:

X-Tenant-Id: your-tenant-uuid

Example request:

curl -H "X-Tenant-Id: 7fb9af38-eed7-4396-b761-9f160b7632ad" \
     -H "Content-Type: application/json" \
     https://motorical.com/comm-api/api/lists

Response Format​

Success​

{
  "success": true,
  "data": {
    "id": "uuid",
    "name": "My Campaign",
    "status": "scheduled",
    "created_at": "2025-09-10T12:00:00Z"
  },
  "message": "Campaign created successfully"
}

Error​

{
  "success": false,
  "error": "Validation failed",
  "details": {
    "name": "Name is required",
    "template_id": "Invalid template ID"
  }
}